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2018 CentralSquare Technologies Customer Conference West
September 25-28, 2018
Delta Hotel Grand Okanagan Resort, Kelowna, B.C.

Welcome to the online agenda for the 2018 Customer Conference West where you will find the latest updates to the conference agenda as well as other important information  For more details on the event please visit our About & Registration page.

Create a SCHED account in order to sign up for sessions, network with speakers and other attendees, and get access to presentations after the conference.

Important Note: The agenda is subject to change leading up to the event. Please continue to check back for updates. You can make changes to your schedule at any time!


Providing Leading Public Sector Technology and the Expertise to Elevate Your Software Skills

We are pleased to host this year's Western Conference in Kelowna, B.C. at the Delta Hotel Grand Okanagan Resort September 25-28, 2018!

This year’s Public Sector User Conference in Kelowna features product-specific sessions designed for the professional development and continuing education of Aptean software users. We’ve created an agenda of expert speakers, 100+ breakout sessions and the opportunity to network and socialize throughout the 2-day period.

  • Product Expertise – Learn how to leverage your software investment to get the most out of your products in breakout sessions and our ongoing Usability Lab.
  • Client Knowledge Sharing – Hear from other municipalities on how they’ve utilized our innovative and advanced technologies to become leaders in their communities.
  • Discover Products – As part of the Aptean family, discover the range of software products available to meet your municipality's needs.
  • Network – Engage with our staff and network with other attendees.
  •  Pre-conference Training – Sign up for in-depth, hands-on training with our Consultants

TUESDAY OPENING RECEPTION NIGHT: In spirit of the Okanagan Valley Fall Wine Festival that is scheduled to follow our conference, during the Tuesday evening Opening Reception we will host our own Mini Wine Festival. Sample the most popular wines, beers and ciders from some of the award-winning vineyards and breweries throughout the Okanagan.

EVENING GALA EVENT: After the positive feedback from last year’s Eastern conference, we are bringing the Dueling Piano Kings from Calgary, Alberta to preform at our Wednesday Evening Gala Event. With nearly a full century, combined, of playing piano, the Kings will deliver an interactive performance of the songs you choose!


EARLY BIRD RATE (until August 15, 2018): $750 + applicable tax*
REGULAR LIST PRICE:  $1100 + applicable tax

*Register before our Early Bird deadline and be entered into a draw to win an Amazon Echo Dot!

Note: Our Opening Welcome Reception will take place during the evening on September 25 with appetizers and cocktails. Breakfast and Lunch will be provided on September 26 & 27. Our Gala dinner will take place during the evening on September 26. As the Okanagan Fall Wine Festival follows our event we will be hosting our own Mini Wine Festival during the conference featuring a complete tasting of local Okanagan wineries, distilleries and cideries. 


Tuesday, September 25, 2018  9am - 5pm

ONE FULL DAY: $200 + applicable tax

Important:  In order to reduce the cost of pre and post conference training to $200 per day from $550 per day in 2017, we will not be supplying laptops for trainees. We invite you to bring your own Personal Laptop for training. We will provide a mock training environment that will require logging in to a virtual desktop.

You may register for Pre / Post Conference Training at the same time you register for the conference.

Delta Hotels by Marriott Grand Okanagan Resort
(250) 763-4500
1310 Water Street
Kelowna, British Columbia V1Y 9P3

Map & Directions

IMPORTANT NOTICE: Due to large numbers of guests registered to date, the Delta Grand Okanagan Resort is officially SOLD OUT.  We have secured additional rooms at the Prestige Beach House, a scenic waterfront walk away to the Delta Grand Hotel. Book by Friday, August 31, and mention that you are attending the Aptean Conference in order to receive a conference rate.  For your convenience, you can email us at kelowna@prestigehotels.ca or call directly at 1.250.860.7900 . 
The remaining hotels nearby (Manteo Resort, Hotel El Dorado, Coast Capri, Accent Inns) are filling fast due to Fall Wine Festival. We are unable to secure room blocks at these hotels, so we recommend booking soon or booking a property downtown with Air BnB.  

We have partnered with WestJet and Air Canada to help reduce your airfare costs!

WestJet* - Booking online or by telephone
  • 15% off Plus fare
  • 10% off Economy fare
  • Enter online code: YUOUMGO | telephone code: YLW02
Air Canada*
  • 15% off Flex fare
  • Booking code: 6HEBDT81
*Codes are valid for travel dates the week before and after the conference.

We are doing our best to contribute to an environmentally friendly event. As such, this is a paperless conference. SCHED will host our online agenda, making it easily accessible on your computer, tablet, iPad and all smartphones using an internet browser.

Don't worry, getting the most out of SCHED is easy:

  • Create a SCHED account in order to sign up for sessions
  • Build your profile and make your own agenda by selecting the sessions you want to attend
  • Network with other attendees & speakers on SCHED
  • Remember to check back as the agenda is likely to change in the time leading up to the event

We look forward to seeing you at the 2018 Public Sector User Conference West.